Support

Questions about Donbu, or something not working? Email us.

How do I sign in?

Tap Continue with Apple, Continue with Google or Use email instead. With email, you get a six-digit code. There's no password, and new and returning people tap the same buttons.

How do I log a meal?

On Today, tap the camera in the Ask Donni or log a meal bar. Take a photo or pick one, or tap Aa to type what you ate. Donni reads the meal for five food groups: veggies, protein, grains, fruit and treats. Donbu never stores calories.

If Donni got something wrong, you can fix what it read or delete the meal.

How do I turn AI off?

Tap your initial at the top right of Today to open Account. Tap AI and your data, then turn off Allow AI. Turning AI off stops new AI work. Your meals stay, and you can still log by typing.

Is a pick safe for my allergy?

Donbu can't promise that. Donni filters known ingredients using the allergies you add in Your food, but suggestions can be wrong. Always tell the restaurant about your allergy.

How do I download my data?

Tap your initial at the top right of Today, then AI and your data, then Download my data. Donbu makes a JSON file with your profile and every meal, and opens the share sheet so you can save or send it. The file doesn't include photos or Ask Donni chats.

How do I delete my account?

Tap your initial at the top right of Today, then AI and your data, then Delete account, and confirm. This deletes your meals, photos, picks, chats and everything Donni remembers. It can't be undone.

Delete your account has the full steps, and tells you how to ask by email if you no longer have the app.